Frequently Asked Questions (FAQs)
This FAQ page is intended to answer common support and compliance-related questions regarding Nanopeptix (NPX) products and services.
1. Who can purchase from Nanopeptix?
Only individuals 21 years of age or older may access this website or purchase our products. By placing an order, you confirm that you meet this requirement.
2. Are Nanopeptix products for human or animal use?
No.
All Nanopeptix products are strictly for research and laboratory use only.
They are:
• Not for human consumption
• Not for animal use
• Not intended to diagnose, treat, cure, or prevent any disease
3. Are your products FDA approved?
No.
Nanopeptix products are not evaluated or approved by the U.S. Food and Drug Administration (FDA). They are not drugs, dietary supplements, or medical treatments.
4. What type of customer is Nanopeptix intended for?
Our products are intended for:
• Qualified researchers
• Research institutions
• Laboratories
• Professionals conducting lawful scientific research
Customers assume full responsibility for proper handling, storage, use, and disposal.
5. Do you provide Certificates of Analysis (COAs)?
Yes.
Where applicable, Nanopeptix provides Certificates of Analysis (COAs) or supporting documentation from third-party laboratories.
These documents are provided for informational purposes only and do not constitute warranties or medical claims.
6. Do you test for purity or sterility?
Nanopeptix works with qualified third-party laboratories to verify:
• Identity
• Purity
• Sterility (where applicable)
Testing documentation is intended to support research transparency and quality assurance, not to imply fitness for any use outside lawful research.
7. How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and holidays.
Processing times may vary due to inventory availability, compliance checks, or order volume.
8. Do you offer returns or refunds?
Due to the sensitive nature of research materials:
• All sales are final
• Opened or used products are not eligible for return or refund
Replacements or store credit may be considered only for verified defects, damage, or shipping errors reported within 48 hours of delivery.
9. What should I do if my order arrives damaged or incorrect?
Contact us within 48 hours of delivery at:
📧 support@nanopeptix.com
Please include:
• Your order number
• Clear photos of the item and packaging
• A brief description of the issue
Eligibility for resolution is determined on a case-by-case basis.
10. Do you ship internationally?
If international shipping is offered:
• Customers are responsible for customs duties, taxes, and import compliance
• Nanopeptix does not guarantee customs clearance
• Orders seized or rejected by customs are not eligible for refund
11. Can I cancel my order after placing it?
Orders may only be canceled before shipment.
Once an order has shipped, it cannot be canceled, returned, or refunded.
12. What payment methods do you accept?
Accepted payment methods are displayed at checkout and may change without notice. Nanopeptix reserves the right to refuse or cancel orders at its discretion.
13. How should products be stored?
Proper storage conditions may vary by product and are provided for research reference only. Customers are responsible for maintaining appropriate storage environments.
14. How can I contact support?
For questions regarding orders, policies, or documentation, contact: